As our products are perishable, all food sales are final.
Wm Poole Confections will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
Wm Poole Confections is not responsible for damage or loss as a result of shipments being returned to the freight location or being undelivered as a result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the day you specify that it should be delivered.
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to wmpoole@wmpoole.com